How can we help?


Find our FAQs on this page

General Information

Where is your physical storefront?

Our storefront is located at 45 W 7th St, Covington KY 41011. Here you can shop in-store and/or drop off your consignment items.

Map Link - Click Here

Are your products 100% authentic?

We ensure that all sneakers and apparel the store carries are 100% authentic. We do this through a level of expertise, followed by multiple quality checks on the product. This is done by industry veterans who know the products inside and out.

Online Ordering

Are the photos of items the actual item?

If you are looking at an item that's listed as "New" you can expect the item to look like the default photos. Some of our product and website images are taken in-house, images that are sourced are used under the "fair use" trade and "no copyright infringement is intended” copyright laws. If you are the owner of a image and would like it removed please Contact Us.

If at any point you need more pictures please don't hesitate to reach out using our Contact Us form.

Are your items new or pre-owned?

90-95% of the items in-store and online are brand new, although we do offer a pre-owned section. When shopping, the condition will be listed for every item (Condition: New or Pre-owned).

If you have any further questions about an item please reach out via our Contact Us form.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products or via the link below.

Size Guide Link

Did you receive the wrong or defective item?

If you believe you received the wrong or defective item, use our Contact Us form. Please include your order number and clearly explain the issue.

We will listen to any matter brought to our attention but Sole By Style does not guarantee the exchange or credit for a defective item.

Get in touch

Have questions about your order, or a general enquiry?